Conflict- resolution skills
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Based on the Council of Europe Framework, at the end of the course/ scenario, students are expected to have acquired the skills that will enable them to:
• Can communicate with conflicting parties in a respectful manner
Basic:
• Can identify options for resolving conflicts
• Can assist others to resolve conflicts by enhancing their understanding of the available options
Intermediate:
• Can encourage the parties involved in conflicts to actively listen to each other and share their issues and concerns
• Regularly initiates communication to help solve interpersonal conflicts
Advanced:
• Can deal effectively with other people’s emotional stress, anxiety and insecurity in situations involving conflict